1. Order Process
Advanced Payment:
- For custom size orders, full payment is required upfront to begin production.
- For standard size orders, payment is due when the goods are ready for dispatch.
2. Lead Times
Dispatch Dates:
- We commit to providing dispatch dates within 24 hours of order confirmation.
- For new designs or materials, additional lead time may be required.
3. Freight and Shipping
Freight Charges:
- Domestic shipments – We are partnered with reputed freight forwarders.
- International shipments - Air and sea modes through reputed freight forwarders.
- Frieght charges are normally included unless you arrange your own pick up.
Tracking Information:
- Tracking details will be emailed to you on the next business day after shipment.
4. Minimum Order Quantity (MOQ)
All orders must meet our Minimum Order Quantity (MOQ) requirements.
5. Custom Orders
Custom orders are welcomed; however, please note that they are subject to upfront payment and lead time considerations.
6. Customer Service
Should you require any assistance with your order, our customer service team is ready to help. Please feel free to reach out.